Accenture Recruitment  For Associate – Query Management

About Company: Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions—underpinned by the world’s largest delivery network—Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With more than 450,000 people serving clients in over 120 countries, Accenture drives innovation to improve the way the world works and lives.

 Job Title: Associate – Query Management

Location: Bangalor

 Job Description:

    You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions.

    You will also be responsible for closing the fault and complaints within SLA’s.

    The Query Management team is accountable for the Inbound/Outbound calls and e-mail/chat support to resolve customer issues.

    This role is aligned to our Customer Service Technology Support team which works on providing technical assistance on the use of specific systems, software and infrastructure and in troubleshooting of technical problems.

Responsibilities:

    In this role, you are required to solve routine problems, largely through precedent and referral to general guidelines

    Your primary interaction is within your team and your direct supervisor

    You will be given detailed instructions on all tasks that need to be carried out, and the decisions that you make will impact your work

    You will need to be well versed with basic statistics and terms involved in the day to day business and use it while discussing with stakeholders

    You will be working closely with project members to effectively deliver on the requirements

    You will be an individual contributor as a part of a team with a predetermined focused scope of work.

Skills:

    Adaptable and flexible

    Written and verbal communication

Qualification: Any Graduate

Work Experience: 0 – 1 Year

How to Apply for Accenture Recruitment 2022?

Interested and Eligible candidates can apply for this drive online by using the link below.

Apply Now:-Click here